Welcome email: directs users to create a password and is sent from [email protected]. Users have 3 days to set a password. If they do not, the Welcome email link will expire. In this case, the user can click “Reset password” on Grubhub.com/login to set their password.
If you chose to enable automatic Welcome emails: The Welcome email will be sent to all users uploaded to the account on the date you chose for the account to go live. After that date, it is sent immediately whenever a new user is added to the account.
If you are not using the automatic feature: You will need to manually send the welcome email by clicking the “envelope” icon on the Employees page next to the user.
Order confirmation email: automatically sent when the restaurant confirms a user’s order. It includes the ETA and order receipt.
If someone does not see their credit, check for these common problems:
- the user is not logged in
- the user is not added to a group
- the group is not added to a permission
- the user is not ordering for the correct date or within the correct hours
Bulk User Upload
If your bulk user upload is failing, check for these common problems:
- phone numbers contains an 888, 800, or fake area code
- headers (row 1) has been deleted or edited
- one or more of the columns has been deleted
- code begins with a hyphen (-); add an apostrophe (‘) to the beginning of the code to rectify
- file has not been saved as a .CSV
Q: How do I find the group codes for my bulk user upload?
A: See step 5 on the Bulk Upload Guide
Q: How do I change a user’s email address?
A: Delete the user and readd them to the account with the new email address. Make sure to read them to their group(s)
Q: What if a user has already registered their email with a personal Grubhub account?
A: The credit will automatically show up on their account when it is active. They do not have to set a new password
Q: Can I change an ordering permission after it starts?
A: No. You will have to delete the permission and create a new one that includes the change
Q: Who do I contact for help with an order?
A: Contact our 24/7 Corporate Care team at 844-478-2249 or [email protected]
Q: Can someone walk me through how to use account?
A: If you would like an in-depth training on how to use your account, please reach out to your Client Success manager
Q: Who do I contact for quick questions about my account?
A: Contact our Client Relations Team for questions and clarifications between 8:30AM and 6PM EST, M-F at 844-478-2249, option 3 or [email protected]