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What’s new with group order?
- We have expanded our restaurant coverage at 30% more restaurants, which means thousands more restaurant nation wide
- Restaurants now have a cap on how many employees can participate in a group order. Keep scrolling to learn more.
- Edit your group order’s tip settings, so you can add a fixed tip or set a tip range (learn more at the bottom of this article).
And don’t forget that you can also:
- Leave notes for customizations and allergy alerts on individual orders.
What is a group order? Group Order enables a group of employees to place individual orders from pre-selected restaurants with deliveries at a time of your office’s choosing. Multiple orders from the same restaurant will arrive together, Each order will arrive individually packaged and labeled for easy distribution.
New to group orders? Let us help. Reach out to your Client Success Manager, who will walk you through the setup step by step and answer any questions you may have. We also break down the steps to creating a group order here.
Once in the Admin Portal, click on “Create a new order” in the top-right corner and select “Group order”.
Here you will first include the order details: Group order name, delivery location, date and time, and any relevant delivery instructions. In addition, here is where you can select if you would like this group order to repeat weekly.
Then select employees to participate in the group order. You can also select a preset group or add employees as you go under Employees & Groups > Groups. Please note that you can add up to 250 employees to the group order.
Next, choose restaurants for your team to order from. You are able to search by restaurant name or cuisine to find options that your team will love.
Then determine the ordering time for your group order. This is the time range that your participating employees will be able to enter their order.
Confirm and save group order details. Once the order window opens, your team will receive an email to join and they’ll see open group orders on your homepage.
Frequently Asked Questions:
How do I schedule a group order?
- In the Admin portal, under “Create a new order”, select “Group Order” and fill out the necessary details.
- Select the employees to participate in the group order.
- Choose the restaurants for your team to order from.
- Determine the ordering time for your order.
- Confirm and save the group order details.
- For additional questions, please contact your Client Success Manager.
Can I edit a group order?
- Prior to order open time, add new restaurants and participants, change the order name, owner and window, and edit delivery fee payment settings.
- After ordering opens, add new restaurants and participants as individuals.
Can I cancel a group order?
- If the group order window has not opened, you can cancel the order in the admin portal of your account.
- If the ordering window is open and employees have ordered, reach out to Client Relations at [email protected] and they’ll see about canceling the order for you.
What’s new with group order? Restaurants now have a cap on how many employees can participate in a group order, so you will now see a maximum participant count for each restaurant. This will influence the number of restaurants you need to add to the group order to accommodate all employees.
As you add more restaurants, the progress bar on the right tells you when you have enough restaurants for the order. You’ll be able to confirm and submit your order then.
We’re doing this to improve orders and deliveries, so we’ll make sure you add a little more than the number of restaurants needed- in case you’re doing the math yourself. As always, we recommend 10-15 people maximum per restaurant.
When employees are ordering, they will see Available and Unavailable restaurants based on which restaurants have already met the cap.
What’s new with group order?
You can now edit your group order’s tip settings. To edit your tip settings, navigate to your Group orders and click “edit tip settings”.
Here you can:
- Allow employees to individually set their own tip
- Add a fixed tip percentage that will apply to all Group orders
- Set a tip range for your employees to select from and also provide a default tip percentage