Don’t have a Grubhub Corporate Account yet? Learn more about getting started.
Who do I contact if I have an issue?
Corporate Care can help you whether you have a question about placing an order, are having an issue with delivery, or need any general support with the platform. Contact them at (844) 478-2249 or [email protected].
What do I do if the link to set my account password has expired?
Password links expire after three days. If you need a new link, please ask your account administrator or our Care team for assistance sending a new welcome email.
Why can’t I see my meal credit on the homepage?
You may not see the meal credit on the homepage if you are placing an advanced order, ie. it’s currently 3 p.m. and your dinner budget doesn’t begin until 7 p.m.. As long as you’re placing an order for a 7 p.m. delivery or later, you’ll see the meal credit on the checkout page.
If you are trying to place an order outside of your company’s meal policy hours, you will not see the meal credit as a payment option on the homepage or at checkout.
I’ve been prompted to enter a credit card at checkout, even though my company offers a meal credit. Why?
- Make sure you’re logged in using the email associated with the company account as email aliases won’t work; it needs to be an exact match.
- Ensure you’re ordering within company meal policy hours.
- Meal credits are often location-specific. Are you ordering to the office? Or trying to order elsewhere?
- Are you trying to order pickup? Some companies allow delivery only. Ask your administrator to check your meal credits and consider allowing pickup and delivery.
- Please use Chrome or Firefox. Do not use Internet Explorer as some versions of IE are not supported.
- Make sure that your meal credit is applied. If available, click the “Apply” button under payment information at checkout to activate your meal credit.
- Still having trouble? Please reach out to our Corporate Care Team for assistance! (844) 478-2249 or [email protected].
I am traveling and want to use my Meal Credit at a different office location.
You can use your Grubhub meal credit at multiple office locations if enabled by your admin.
Here’s how:
- Choose the food you would like to order
- Click “Apply” to apply your meal credit via the Grubhub homepage or select your meal credit at the Checkout page.
- Select from one of the locations tied to the meal credit within the “Address” dropdown:
- Click “Apply” to confirm selection
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